Amidst ongoing geopolitical turbulence the air cargo industry is entering a period of significant instability. New research conducted by Edge Insight on behalf of IBS Software reveals a looming talent crisis, with 59% of air cargo workers having considered leaving the industry altogether. Air cargo workers cite an unpredictable working environment heightened by outdated technology (42%) and shifting global policies and unpredictable crises (35%) as the key causes of their frustration.
Air cargo operators face a critical need to invest in digitalization and update legacy technology to enhance employee satisfaction and attract new talent. According to recent findings, 63% of air cargo workers believe that greater access to data would improve operational efficiency and job satisfaction. However, 39% of workers report that a lack of skilled staff is a significant operational challenge. Without proper technological training, employers risk further dissatisfaction among their workforce.
Despite these challenges, many air cargo workers remain passionate about their roles, with 49% citing their love for aviation as the reason they joined the sector and 68% expressing continued excitement about their current jobs. However, there are growing concerns about burnout and lack of career progression, with 26% considering leaving due to stress and 22% feeling limited career advancement opportunities. Additionally, 16% believe their contributions are overlooked in the broader cargo ecosystem.
Radhesh Menon, Head of Product, Cargo & Logistics at IBS Software, emphasized the importance of addressing outdated technology and talent shortages, noting that motivated, skilled staff are essential to the success of the air cargo industry. As air cargo plays a vital role in global trade, representing 33% of global trade by value despite accounting for less than 1% of cargo volume, operators must invest in workforce development—training, career progression, and upskilling—to retain their best talent and ensure the industry's continued success.
