Emirates SkyCargo has advanced its digital landscape for cargo operations, with the introduction of eQuote. Empowering customers with real-time data and information for a seamless booking experience, the launch marks a significant milestone on the airline’s long-standing digitisation strategy, which aims to enhance customer experience, streamline operations and drive greater efficiencies.
Available on e-SkyCargo, eQuote acts as a digital ‘self-service’ touchpoint, enabling customers to request and manage their spot quotations, 24/7. The solution will be progressively rolled out globally and will incorporate the majority of products, including highly sensitive shipments such as the Life Sciences and Healthcare portfolio and high-value transfers such as Emirates Wheels. eQuote provides a higher level of choice, control and flexibility for customers to access the airline’s world-class products and services.
Matthew Scott, Vice President of Pricing and Interline, Emirates SkyCargo said, “Accelerating digital transformation is a key pillar of our strategic roadmap, which will ensure we remain one of the leading partners for the world’s rapidly evolving supply chains. Integrating intuitive and reliable digital tools into our customer journey is essential, as more customers become accustomed to a swift and seamless experience, empowered with real-time data to streamline their daily operations. The launch of eQuote is a natural enhancement to our digital offering, further enriching the exceptional customer service that Emirates SkyCargo is renowned for.”
Emirates SkyCargo has seen a significant uptick in digital adoption – now accounting for more than 60% of all bookings. General cargo remains the number one commodity booked digitally, closely followed by perishable and pharmaceutical shipments, indicating the maturity of the digital landscape given the complex requirements for temperature-sensitive freight.
In response to this growing demand, Emirates SkyCargo established its presence on three of the biggest digital marketplaces, along with the leading Transport Management Systems, most frequently used by freight forwarders worldwide: WebCargo, cargo.one, CargoAi and CargoWise. For customers, this means Emirates SkyCargo offers are present wherever the customer wishes to book, offering an array of benefits including direct access to make bookings, visibility on schedules, tariff and contract rates, along with real-time access to available capacity, enabling immediate bookings 24/7.
