Air France KLM Martinair Cargo is expanding the use of artificial intelligence across its commercial operations to improve efficiency, enhance customer experience, and support employees in higher-value tasks.

As part of its bionic model, which combines human expertise with technology, the company has introduced an AI-powered Auto-Fill feature in myCargo. This new tool enables customers to paste shipment details from emails or other unstructured text sources, with AI automatically extracting key information such as dimensions, weight, and number of pieces to complete booking fields instantly. The feature reduces manual data entry, improves accuracy, speeds up the booking process, and helps customers work more productively.

In parallel, Air France KLM Martinair Cargo is gradually rolling out its new AI-powered Auto Quote capability. This functionality automatically generates highly accurate spot quotations for customer requests received through myCargo or via email. By significantly reducing response times, customers can react faster to market opportunities, improve service levels, and ultimately become more successful in their own business.

These innovations represent another important step in Air France KLM Martinair Cargo’s ambition to deliver a truly digital B2B customer experience with the simplicity, convenience, and intelligence customers increasingly expect from leading digital platforms.

GertJan Roelands, SVP Commercial at Air France KLM Martinair Cargo, commented:

“AI will be one of the key accelerators of the next phase of our commercial transformation. We believe AI has the potential to fundamentally reshape how customers search, book, manage, and interact with air cargo services.

The introduction of AI-powered capabilities such as Auto-Fill and Auto Quote demonstrates how technology can simplify complex processes, improve speed and accuracy, and create a more seamless customer experience.

However, this is only the beginning. We see AI playing an increasingly important role across the entire customer journey, from personalized recommendations to predictive service and intelligent decision support. By combining advanced technology with the expertise of our people, we are building the next generation of customer experience in air cargo while creating greater value for both our customers and our business.”