Saudia Cargo and cargo.one has announced a new partnership to deploy AI workers across the airline’s commercial operations. Built using cargo.one’s AI-native operating system, the AI workers handle inbound requests for quotations (RFQ) and formulate optimal quotes around the clock and within seconds. Saudia Cargo’s customers will now receive quotes much faster, while its sales teams can focus on specialist shipments and value-adding activities for customers.
Reflecting Saudi Arabia’s role as a global logistics hub, Saudia Cargo fields a high volume of inbound rate requests every day from email. Every request requires up to date research across dates, alternative airports, and service tiers, and the diligent formulation of a quote against the clock. cargo.one’s AI workers now provide Saudia Cargo a huge additional sales resource, responding with the best options in various languages and preparing complete quotes with customer-specific options in near real-time.
Turhan Özen, Chief Commercial Officer of Saudia Cargo, comments, "This important addition to Saudia Cargo’s digital transformation and sales strategy equips our teams with reliable industry-specific AI workers, engineered to our exact standards and processes. cargo.one’s AI workers deliver a unique proposition of industry knowledge, data foundation, and state-of-the-art technology, and we look forward to sharpening our efficiency and customer experiences, and building our competitive muscle in the market”.
"cargo.one continues to prove that when built on the best data foundation, AI workers contribute huge value to a carrier's sales operation”, adds Moritz Claussen, Founder & Co-CEO of cargo.one. “We are proud to power Saudia Cargo’s industry-first AI workers to help transform their sales and operations across the globe. Our customers, like Saudia Cargo, are reaping the benefits of cargo.one’s investments in a logistics-specific, AI-native operating system over the past years, and stand to benefit from massive efficiency gains and improved execution. We are excited to lead this new chapter in logistics.
